Delete your Ng'ara account

Ng'ara by Roote Technologies

How to ask

Send an email to support@roote.co.tz with the subject "Delete my Ng'ara account", from or mentioning the email address you signed up with. We confirm and complete the deletion within 7 days.

What is deleted

Your account (name, email address), every photo you uploaded and every picture Ng'ara made for you. Unused coins are lost when the account is deleted.

What is kept

Records of mobile-money payments are kept for up to 5 years where tax and accounting law requires it, then removed.

You can also delete single pictures yourself at any time from the gallery in the app.